Terms of use

The platform is provided by ClickPower Ltd (“ClickPower”, “we”, “us”) to its clients and the people they ask us to give access to.

• Email: info@clickpower.co.uk
• Telephone: 01543 384965
• Registered office: 22 Clarence Way, Tamworth, B79 7DT
• Registered in England and Wales, company number 14153339
• Information Commissioner's Office registration: ZB594474

The platform is part of the service ClickPower provides to your business. The services we carry out, their prices and how either side can end them are set by your business's agreement with ClickPower. If these terms and that agreement say different things, the agreement applies.

• Access is by invitation from ClickPower, for the person invited. Please do not share your sign-in. If a colleague needs access, ask us to invite them.
• You can sign in with an email address and password, or with Google or Microsoft where that is offered, using the email address your invitation was sent to.
• Keep your password private, and tell us straight away if you think someone else has used your account.
• The details you give us should be accurate. Tell us if your email address changes or someone leaves your business.

You agree not to:

• use the platform for anything unlawful, or to send anything abusive, defamatory or harmful;
• try to see information belonging to another business, or get round the platform's security;
• copy, scrape or resell the platform, or use automated tools to load it heavily;
• interfere with the platform or anyone else's use of it.

The platform shows figures from sources such as website analytics, search tracking and review sites. We show where each figure comes from and when it was last updated, and we take care to present them accurately. Those sources are run by other companies, and their figures can be delayed, revised, incomplete or occasionally unavailable. A figure that is missing is shown as missing, not as zero.

Figures and scores describe what has happened. They are not a promise of future results. Marketing outcomes depend on many things outside our control, and nothing in the platform is a guarantee of rankings, visits, enquiries or sales.

Where it is part of your account, ClickPulse answers questions using your own account's information. Its answers are generated automatically by artificial intelligence and can be wrong or incomplete. They are a quick guide, not professional advice, and they do not commit ClickPower to anything. Please check with us before relying on an answer for an important decision.

• A request sent through the platform is a message to ClickPower. It is not agreed work until we confirm it.
• When you approve something we have asked you to approve, you are confirming that exact wording or change on behalf of your business.
• Suggestions and plans shown in the platform are invitations to talk. Asking to hear more does not change your plan or what you pay.
• Prices shown are a guide to our standard plans, before VAT. What your business pays is set by your agreement and your invoices.

The platform, its design and its software belong to ClickPower. Your business's own information, and the reports we prepare for it, are for your business to use. You may download and share your reports within your business. The ClickPower name and logo may not be used without our permission.

We aim to keep the platform available, but we do not promise that it will always be so or that it will be free of faults. We may change, pause or withdraw features, and we may need to take it offline for maintenance. The work we carry out for your business does not depend on the platform being available.

We may suspend or remove access if these terms are broken, if we believe an account has been misused, or when your business stops being a client. If your business pauses its services we may keep your access open with fewer features. You can ask us to remove your access at any time.

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. Beyond that, the platform is provided as a way of seeing information, and we are not liable for loss arising from decisions made on the basis of figures or AI-generated answers shown in it, or from the platform being unavailable. Our liability for the services we carry out for your business is set by your agreement with us.

How we use personal information is set out in our privacy policy.

We may update these terms as the platform changes. We will update this page and its date, and for a significant change we will tell the people who use the platform. Continuing to use the platform after a change means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.